Shipping policy
Logistics and Shipping Policy
Thank you for choosing our store to shop! We are committed to providing you with timely and reliable delivery service. Below is a detailed logistics and shipping policy to help you understand shipping costs, times, courier services, and the process of dealing with lost packages.
1. Delivery area and cost
Delivery Area: Within the United States
Shipping Fee: Free Shipping
Express/Postal Service: UPS, FedEx
Order Deadline: 11:00PM Time Zone: (GMT08:00) Pacific Standard Time (Los Angeles)
Processing Time (days): 1-3 business days Mon-Sat
Transit time (days): All Destinations Shipment Time: Mon-Sun 5-7 business days
2. Parcel Tracking Information
After your order is shipped, you will receive a confirmation email containing your parcel tracking number and a link to the corresponding courier company, through which you can check the shipment status of your parcel in real time.
Package tracking information is usually updated within 24 hours. If you do not see any updates during this time, please be patient or contact our customer service team.3.
3. Process for handling items lost in transit
We take the security of our parcels very seriously, but for unforeseen reasons parcels may be lost in transit. Below is the process for handling lost parcels: Lost Parcel Confirmation:
If your package was not delivered on time, please first check the status of the package using the tracking information provided. If the tracking information shows that the package has been delivered but you have not received it, please contact your local courier immediately, usually a package will be stored at a nearby post office or security office.
Contact Customer Service:
If the package is indeed lost, please contact customer service within 7 business days. Please provide your order number, tracking number and information about the parcel and we will assist you in investigating and contacting the courier company.
Compensation or Refund:
Once we confirm the parcel is lost, we will make a claim with the courier company and offer you a full refund or reshipment (you can choose according to your personal needs).
Caution:
The courier company will usually take responsibility for the parcel during transportation, but the store will not be responsible if the lost parcel is lost after delivery to your specified address. We recommend that you ensure that your address information is accurate and that you provide the correct shipping address.
4. Note
ADDRESS CONFIRMATION: Please confirm your shipping address at the time of purchase. The store will not be responsible if your package cannot be delivered due to wrong or incomplete address.
Duties and Taxes:All areas are tax free
Shipping Delays: Courier companies may cause shipping delays due to weather, holidays or other uncontrollable factors. We will try our best to notify you at the first time.